Do I need to arrive exactly at my booked time slot?
No, you must arrive 45 to 60 minutes before your flight time. This window is mandatory for the safety briefing, weight check, and manifest verification; late arrivals are treated as no-shows without refunds.
What happens if my flight is cancelled due to bad weather?
If the pilot cancels for safety or visibility, you are entitled to a full refund or a free reschedule. If you wish to cancel for personal reasons, most sellers require at least 24 to 48 hours' notice to provide a refund.
Are there weight limits or physical restrictions for passengers?
Yes, individual weight limits (typically 100kg–115kg) and total helicopter weight limits apply. You will be weighed at check-in, and if you exceed the limit or the helicopter is unbalanced, you may be required to purchase an additional seat.
Can I bring a professional camera or a bag on the flight?
Handbags and backpacks are not allowed in the cabin and must be left in provided lockers. While smartphones and small cameras are permitted, professional equipment with large telephoto lenses often requires a specific permit and is restricted on shared flights.
Is there a discounted rate for children or infants?
There are no free tickets for infants; for safety reasons, children under 2 years old are generally not permitted. Children aged 2 and older must occupy their own seat and are typically charged the full adult rate.
Can I choose my seat to ensure a window view?
On shared flights, seating is assigned by the pilot based on weight distribution for safety. Only booking a private tour guarantees specific seating arrangements, though all passengers in a shared flight will have a view of the skyline.
What identification do I need to bring to the helipad?
Every passenger, including children, must present an original passport or a valid Emirates ID. Digital copies or photos of IDs are frequently rejected by flight security, leading to boarding denial.